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Apple App Store Reviews

Relays App Store reviews of your iOS and macOS apps into Intercom, and publishes your replies as the developer response on the review.

Before you start​

You need an App Store Connect API key with Admin or App Manager access. Create one in App Store Connect under Users and Access, then Integrations. Note the Issuer ID and Key ID, and download the .p8 private key file. Apple only lets you download the key once.

Connect​

  1. On the Channels page choose Add Channel, then App Store.
  2. In Connect App Store, enter the Issuer ID and Key ID, and either upload the .p8 file or paste its contents into Private key (.p8). Choose Connect. OmniSaaSy checks the key against App Store Connect before saving it.
  3. Under App, choose the app to track from those the key can reach, or use Enter an App Store ID manually. Choose Track app.

One property is created for the app. Its settings panel opens straight away so you can enable it. To track another app, add the channel again with the same key. An app can only belong to one workspace.

The key is stored encrypted. There is no re-authenticate button for this channel; if the key is revoked, connect the channel again with a new one.

What is relayed into Intercom​

  • New reviews, checked every 30 minutes.
  • Reviews older than two weeks, and reviews that already have a developer response, are skipped.
  • The conversation body is the review text with its title in bold ahead of it. Reviewers with no name appear as Anonymous User.
  • A note gives the score, and the conversation is tagged {n} star review.
  • Use Relay by Review Score to relay only some ratings.

Replying​

Your Intercom reply becomes the developer response on the review. Apple reviews responses before publishing, so the confirmation note reads Sent to the App Store. Your reply has been submitted and is pending publication by Apple. Replying again replaces the earlier response.

  • Responses are limited to 5,970 characters. Longer replies are not sent, and the note tells you the length to trim to.
  • Redacting your reply in Intercom deletes the response from the App Store.

Settings​

Enable Relay, Allow responses from Fin AI, Relay bot/workflow responses and Relay by Review Score. See Configuring channels.