Getting started

OmniSaaSy relays messages between your customer channels and Intercom. Setting it up takes four steps.

1. Connect your Intercom workspace

Go to the OmniSaaSy portal and choose Continue with Intercom. There is no separate sign-up: signing in with Intercom creates your OmniSaaSy account and your workspace in one go, and makes you its Owner. See Connecting Intercom.

2. Add a channel

On the Channels page, choose Add Channel and pick a platform. Each platform has its own connection flow, usually a sign-in with that platform. OmniSaaSy supports:

• Apple App Store Reviews
• Facebook
• Instagram
• Google Business Reviews
• Google Play Store Reviews
• Trustpilot
• X

Each connection produces one or more properties: an app, a Page, a business location, an account. See Connecting channels.

Every channel starts disabled

Properties are created with relaying switched off and with no licence. You can add as many channels as you like without a subscription, but nothing is relayed until a property both has relaying switched on and holds a licence.

3. Buy licences

A licence covers one property and comes with a monthly message allowance. Licences are bought per channel in Settings, then Subscription. New workspaces get a 14 day free trial for up to three channels. See Managing billing.

4. Enable the property

Open the property's tile on the Channels page, switch Enable Relay on, choose a licence under Licence, and Save changes. The tile turns green and reads Enabled. From then on, new messages on the channel arrive in Intercom, and replies sent from Intercom are published back to the channel. See Configuring channels.